UrnShopper.com offers the lowest prices on cremation urns, cremation jewelry, urn appliques, infant urns, pet urns and keepsakes.
 
 Online Ordering Policy

Updated: February 23, 2010

Before you may place orders to purchase merchandise online from UrnShopper.com, you must first read and accept all of the terms contained in this Online Ordering Policy and the User Agreement.


 Security

UrnShopper.com takes security very seriously. Our security measures protect the loss, misuse and alteration of all information under our control. Our system is based on the SSL (Secure Socket Layer) encryption standard. Provided you are using an SSL- compliant browser such as Netscape's Navigator or Microsoft's Internet Explorer, you'll be able to conduct fully-protected transactions that encrypt all of your personal information, including credit card number, name, and address, so it cannot be read as the information travels from you to UrnShopper.com. Furthermore all of the customer data we collect is protected against unauthorized access.


 Binding Agreement

Once you have placed an order to buy merchandise online with UrnShopper.com, you have entered into a binding agreement to purchase merchandise from us. When ordering online, the price at which your order is submitted is the locked-in price, unless a mistake has been made in our catalog database. Every effort has been made to avoid mistakes in pricing. However, human error, product alterations, and undisclosed manufacturer price changes dictate that any typographical, photographical, clerical or other discrepancies are subject to change. If a change in price occurs after your order has already been placed, you will be notified of the change via email. You will then have two options: (a) you can cancel the order and receive a full refund; or (b) you can accept the price changes and continue with the order.


 Product Availability

Because some merchandise listed in our online catalog is not regularly kept in stock, it may take up to five (5) business before your merchandise leaves our shipping facility, unless otherwise specified. By placing an your order with us, you hereby agree to and accept these terms regarding processing time. Please do NOT schedule any memorial service(s) until your urn has been delivered to you and is in your possession. We will not be held responsible for any reasonable delays in processing your order, nor will we be held responsible for any damages resulting from these delays.

Sometimes products become discontinued and we may be unable to complete your order. Although this is rare, it can happen. We make every effort to keep our online catalog as up-to-date as possible, but we have no control over undisclosed manufacturer changes for items not kept in stock. If your order cannot be completed, we will notify you by email and you will receive a full refund.



 Payment Options

Providing us with your credit card information is required because it is the only payment option available for online orders. We accept MasterCard, Visa, American Express, and Discover.


 Merchandise Photographs

A stock photograph from the product manufacturer is provided for each item in our online catalog. There may be slight differences in the photograph from the actual item you receive. This is especially true in the case handmade ceramic urns or genuine stone urns crafted from unique blocks of marble.

Some stock photographs may show personalization (i.e., engraved names and dates) on the merchandise. Please note that personalization is currently unavailable for any products purchased from us online.



 Cancellation of Orders

Once an order is placed, we will immediately begin to process it. Orders cannot be cancelled once they have been placed. For more information about returns, please see our Return Policy below.


 Warranty & Representation

No representations or warranties are made by us regarding any of our merchandise. The only warranties, express or implied, granted in connection with goods sold from this Web site, are the express written warranties, if any, extended by the manufacturers thereof. No other warranties, including the implied warranties of merchantability or fitness for a particular purpose, are extended. Merchandise available from this Web site will NOT delay the decomposition of the cremains for a long-term or indefinite time, and will NOT protect the cremains from gravesite or other environmental substances.


 Shipping

Free shipping is included with all online orders with shipping addresses located within the lower 48 contiguous United States only (see below for the Alaska and Hawaii shipping policy). Online orders are shipped via United Parcel Service (UPS) or United States Postal Service (USPS). The shipping service is chosen at our sole discretion based on cost. Each package is fully insured. Tracking numbers will be provided to customers when the package ships. UPS will not deliver to a Post Office Box address, so orders can only be shipped to a physical address located within the United States. We do not accept international orders.

Because some merchandise listed in our online catalog is not regularly kept in stock, it may take up to five (5) business before your merchandise leaves our shipping facility, unless otherwise specified. By placing an your order with us, you hereby agree to and accept these terms regarding processing time.

We fully insure all of our shipments. Should anything happen while your package is in transit to you, it will be covered by our insurance policy. However, we will not accept responsibility if you have left instructions with any carriers or delivery service to leave parcels unattended for you. Or, if you have given them instructions to leave your package with someone else such as a building manager, neighbor, drop-off location such as Mail Boxes etc., The UPS Store, etc., your package will not be covered. When we ship to you, if your merchandise is lost or damaged in transit, it is our responsibility to pursue any claim with the insurance company. If we determine the package is lost or damaged, we file a claim. Once the claim is filed, we reserve the right to re-ship your items or refund your money at our discretion. Merchandise is thoroughly inspected before we ship.



 Alaska and Hawaii Residents

Free shipping is unavailable to Alaska and Hawaii residents. Alaska and Hawaii residents must pay actual shipping charges. Once your online order has been placed from our Web site, we will contact you by email and/or telephone to quote actual shipping charges for your order. You may either accept or reject the additional shipping quote. Actual shipping charges may cost up to an additional $150.00 to be added to your order, depending on the weight and size of the product(s) ordered. If you agree to accept the charges, we will complete your order. If you reject the charges, your order will be cancelled at no charge to you.

Please note: Actual shipping charges for Alaska and Hawaii residents will NOT appear on your order confirmation during and after the checkout process. Actual shipping charges will appear as a SEPARATE charge on your credit card statement.



 Expedited Shipping

Free ground shipping is included with the purchase of all merchandise listed in our online catalog (excluding Alaska and Hawaii). We understand that sometimes cremation urns can be time-sensitive. However, because some merchandise listed in our online catalog is not regularly kept in stock, it may take up to five (5) business before your merchandise leaves our shipping facility, unless otherwise specified. By placing an order with us, you hereby agree to and accept these terms regarding processing time.

If you request expedited shipping, the request MUST be made PRIOR to placing your order. After your request for expedited shipping has been made, we will immediately inform you of the length of time it typically takes specific merchandise to leave our shipping facility, how long it will take for you to receive your merchandise if the order is placed on a specific date, and how much the expedited shipping services will cost.

The customer must pay for all expedited shipping costs. Actual expedited shipping charges will NOT appear on your order confirmation during and after the checkout process. Actual expedited shipping charges will appear as a SEPARATE charge on your credit card statement.

If a request for expedited shipping is made by the customer AFTER an order has already been placed, the merchandise MAY NOT reach its destination in time, and we will not be held responsible for this delay, nor will we be held responsible for any damages resulting from this delay. If arrangements for expedited shipping have not been made with us prior to placing your order and we cannot deliver your merchandise by a specific date, the order can be cancelled upon the customer's request. Any order that has been cancelled as a result of our inability to offer delivery by a specific date is subject to a 15% restocking fee.



 Return Policy

Non-defective merchandise may be returned to us within three (3) days from the date on which the customer receives their merchandise and notifies us, provided all merchandise has been kept in its original packaging. All non-defective returns shall be subject to a 15% restocking fee.

If you receive defective merchandise, we will provide you with either a full refund or an exchange. All merchandise that leaves our shipping facility is thoroughly tested and inspected to ensure that it functions exactly as the manufacturer had intended. Photographic documentation of this inspection is kept on file by us for all orders placed.

If any jewelry purchased from us is discovered to be defective by the customer, the customer can return the merchandise provided that it is still in brand new condition, has not been worn, has not been filled with cremains, has not been personalized, and has not been damaged or tampered with by the customer. In order to receive a full refund from us for defective jewelry, a signed letter from a local jeweler (including a telephone number and physical mailing address) must accompany the merchandise stating that the jewelry has been inspected by a professional and has been found to be defective and cannot be fixed or adjusted for a nominal cost. Absent this letter, all returned jewelry shall be subject to a 15% restocking fee.

 Items that cannot be returned, refunded or exchanged:
  •  Any item that has been personalized by the customer
  •  Urns or jewelry that have been filled
  •  Items that have been damaged or tampered with by the customer
  •  Expedited shipping charges are not refundable unless a shipping error occurs on our behalf

We want you to be pleased with your purchase. If for any reason you have a problem, please feel free to email us and discuss it with us. We will always do our best to accommodate you. We charge a 15% restocking fee on all credit card orders returned (unless merchandise is found to be defective). If an exchange is requested, we reserve the right to find an acceptable replacement or refund your money.

If a return is requested, it is the customer's responsibility to pay all return shipping charges. All packages returned to us MUST be fully insured.



 Credit Card Statements

Charges made from this Web site to your credit card account will appear on your monthly credit card statement as UrnShopper.com.
 
 
 
 
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